Crisp AI logo

AI customer support , by Crisp , since 2015

Crisp AI

Live chat/helpdesk suite with metered AI credits bundled into flat-fee plans

Pricing Freemium from $45/mo
Free tier 2 seats, live chat and basic rule-based chatbot only, no AI credits
Platforms
  • WEB
  • MOBILE
  • API
  • PLUGIN
Our score 6.3/10

What Crisp AI does

Crisp is an all-in-one messaging and helpdesk platform (live chat, shared inbox, knowledge base) for small and mid-size businesses, with an AI layer that auto-drafts replies, summarizes conversations and can autonomously resolve simple queries. It targets startups and SMBs wanting flat per-workspace pricing rather than per-agent seats. AI usage is metered separately via included 'AI credits' that vary by plan, with unlimited AI only on the top Plus tier.

What you get: Metered AI credits for automated replies and summaries, Rule-based chatbot builder (Flows) on entry plans, Shared inbox and knowledge base, Internal AI copilot for agents, Multilingual AI support, Auto-tagging and conversation summaries, Omnichannel deployment (chat, email, social).

Typical jobs: affordable all-in-one live chat and helpdesk for startups; flat-rate support tool for small teams with many seats; AI chatbot with per-workspace (not per-agent) pricing; small business alternative to Intercom or Zendesk.

Worth knowing: AI is metered via separate credits even though base plans are marketed as flat/unlimited; each workspace (e.g., per brand) needs its own paid subscription.

What users complain about: Users report sudden account suspension without warning after setup, and pricing escalations described as jumping from $99 to $500/month with difficulty canceling. (Trustpilot / Sitejabber (via bigsur.ai review))

Pricing and plan limits

Verified August 2026
Plan Monthly Annual (per mo) Limits
Free Free Free 2 seats; no AI credits included
Mini $45 $45 4 seats; ~$5 AI credits (~90 automated conversations)
Essentials $95 $95 10 seats; ~$25 AI credits (~450 automated conversations, ~50 AI uses/month per some plan pages)
Plus $295 $295 20+ seats; ~$75 AI credits (~1,350 automated conversations), unlimited AI uses

Where it wins

  • Flat per-workspace pricing (not per-agent) keeps costs predictable for small teams with several support staff
  • Bundles live chat, shared inbox, knowledge base and AI in one product rather than requiring separate add-ons
  • 14-day free trial with full feature access on any plan
  • Multilingual AI responses and internal AI copilot included on paid plans
  • Strong G2/Capterra ratings (4.5-4.6) from small business buyers

Where it falls short

  • Each workspace is billed separately, so agencies or multi-brand businesses can see costs double or triple
  • AI runs on separate metered credits on top of the flat plan fee, the 'unlimited conversations' pitch doesn't cover AI usage below the Plus tier
  • Entry-level Mini plan chatbot is rule-based only ('if X say Y'), not true conversational AI
  • Essentials tier's AI cap (~50 AI uses/month per some sources) is tight for any real support volume
  • Trustpilot rating is much lower (1.9/5) than Capterra/G2, with reports of sudden account suspension and billing escalations from $99 to $500/month

How we scored it

Full methodology
Criterion Weight Score Contribution
Capability 30% 5.8 1.74
Value for money 25% 6.5 1.63
Ease of use 15% 7.5 1.13
Maturity 15% 6.5 0.97
Support & docs 10% 6.0 0.60
Momentum 5% 5.5 0.28
Weighted total 100% 6.3 6.30

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